How much is the courier?
- Free local normal courier for all local orders. Please check with us for international courier charges by sending us your full address.
When can I receive my item?
- Our courier pickups are now every weekday (except Fridays and Public Holidays). You can expect to receive your order in 1-3 business days after courier pickup.
Do you allow self-collection in-store?
- Yes we do and there are no additional charges involved! Upon us verifying your successful payment online, you will receive a confirmation email and you can then proceed to pickup your items from our store located at the following address:
75 Serangoon Road
Mon to Sat: 11am to 9.30pm
Sun & Public Holidays: 11am to 8pm
Does your store allows trade-ins?
- Yes we do! Please bring your jewellery to our store at 75 Serangoon Road Singapore 217980 or contact us 62974168 (Tel) 92728697 (WhatsApp) for consultation.
Can I request for a refund or an exchange?
- We are glad to facilitate your exchange within 14 days after successful confirm delivery
- Returns are accessed and done on a case-by-case basis. Sale of personalised products, special orders and custom made orders are not eligible for return.
- Read more here before submitting a request: Merlin Goldsmith Return & Exchange Policy
Are your products made of genuine gold?
- Yes all of our products are stamped with the hallmark 916/999. Feel rest assured when making purchases with us!